Last updated: 23 October 2026

Delete your Flexy Pro account and data

You can ask Flexy Pro to delete your account and the personal data described below. You do not need to sign in, and you do not need the Android app installed. This page is the public deletion path for the Flexy Pro app and the Flexy Pro website.

How to request deletion

1. Email the address below, or call or WhatsApp the phone number below.
2. Use the subject: Delete my Flexy Pro account.
3. Include the phone number and the username on the account. We use them to confirm that you control the account, and we may reply to that phone number before we close it.
4. After we confirm the request, we close the account within 30 days. You will not be able to sign in after it is closed.

Data we delete or stop using

• We close the account so it can no longer be used to sign in or to sell services.
• We delete the Firebase Cloud Messaging token linked to the account.
• We stop using your name, username, store details, address, email, phone number, password, and security PIN to provide the service.

Data we keep, and why

We keep recharge, bill, card, wallet, and payment records, including CCP details and receipt images, for the period required by Algerian accounting and telecommunications rules. We keep them as business records only. We do not keep them to contact you or to run a closed account.

If you want a change instead of deletion

Say that in the same message. You can ask us to correct your address or remove an optional email address without closing the account. Closing the account is the request that deletes the account itself.

How Flexy Pro collects and uses personal data is explained in the privacy policy: Privacy Policy